Shop with confidence with our Easy Returns Policy

Customers may return any unopened supplement purchased online or instore to any Valley Medical Weight Loss clinic within 14 days. When accompanied by a receipt the customer will receive the return in the original form of payment. Without a receipt, the customer will receive a merchandise credit for the lowest selling price during the prior 14 days.

To find a store near you, use our handy clinic locator

Don’t Live Near One of Our Clinics? Make a Return By Mail:

For purchases shipped to your home, send your purchase and receipt to our Returns Department. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping.

You may ship your return the following address:

Valley Medical Weight Loss

Attention: Returns Department

3801 N 24th Street

Phoenix, AZ 85016

 What should I do if my items arrive damaged or defective?

We make every effort to package your order so it arrives in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product swiftly.

Please note: If any items arrive damaged or defective, don’t dispose of them until you’ve had a chance to speak with a customer service representative. In the case of larger items, you may be asked to submit a photograph of the damage.

If you’ve received a damaged item, please e-mail us at: cu*************@**********ss.com.

We’ll need your name, order number, and the item number that was damaged so we can arrange for the damaged item to be replaced as soon as possible.

Still have questions?

Our knowledgeable Customer Care Health Enthusiasts are ready to help, Mon. Tues. Thurs. Fri from 9:00 AM – 6:00 PM.

Please visit our Contact Us page where you can connect via phone, email or live chat.

 

Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be UNUSED and UNOPENED and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 14 days after delivery will not be eligible for a refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at in**@**********ss.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.